New Chief Executive Officer, Union Bank, Mr. Emeka Okonkwo, resuming in his new office has in a recent interview with Thisdaylive disclosed that part of his plans for the bank will be to increase customer acquisitions and transactions.
Okonkwo stated that even though Union bank has been able to prove to the citizens that they are a bank to reckon, there are still other approaches to which the bank can harness towards attaining customers trust.
According to him, “As we move ahead, our focus will be on turbocharging customer acquisitions and transactions, while we continue digitalising our operations to ensure we remain a truly ‘simpler, smarter bank’.
“We will also sustain our investments in robotics, artificial intelligence and data analytics to automate key processes and deliver personalised experiences. In addition to these, we will ensure cost control through operational efficiency and an effective cost optimisation program. Finally, we will be taking a ‘beyond banking’ approach to engaging with our customers and stakeholders, to ensure we are truly Nigeria’s most reliable and trusted partner.”
Emeka Okonkwo recently took over from former CEO, Emeka Emuwa, who has worked with Union Bank since 2012 and recently bid farewell to the bank after years of meritorious service.