TAJBank has reaffirmed its commitment to offering outstanding customer service delivery by leveraging on its unique business model, innovative IT solutions and excellent service delivery to ensure it meets the ever evolving needs of its customers.
The Bank which celebrated this year’s international Customer Service Week which held from 5th October to 9th October 2020 across its branches, rolled out a series of exciting initiatives to reward its customers. The theme of this year’s celebration was, ‘’Dream Team’’, a profound recognition of the importance of collaborative efforts in building productive and enduring relationships with customers and co-workers.
In a statement, the Divisional Head Operations TAJBank, Saheed Ekeolere, stated that the celebration of this year’s Customer Service Week offered an invaluable opportunity to connect and engage with customers and aacknowledge their loyalty to the brand.
‘’As a young institution built on strong core values such as customer centricity, we have set what some may call, impossibly high standards in our pursuit of service excellence and the consistent improvement of such. It is a vital part of our brand culture that we honour our customers every day in our service to them. It is just as vital that our customers are aware of how important they are to us.”
TAJBank, in less than a year of operation has introduced several initiatives to significantly enhance customer experience. Among these are the strategic growth of its branch network, ATMs and Agency Banking network, as well as the establishment of TAJMall, Nigeria’s first ethical mall to serve the varied lifestyle needs of its audience.
Customer Service Week began 33 years ago and over the years has grown into an annual global event. It is a period when service organisations/global brands celebrate the patronage and loyalty of their esteemed customers by introducing several unique activities to appreciate them.