While fraudsters are trying to device new means towards defrauding Nigerians and also in checking the services of the various telecom providers in the country, the Nigerian Communications Commission (NCC), is taking necessary steps at ensuring that Nigerians get good and quality services.
The commission during its 35th Edition of the NCC’s Consumer Town Hall Meeting which was held at the Udenu Local Government Council Hall, Obollo-Afor, Enugu State, shared part of its programmes aimed at educating and protecting telecom consumers on their rights.
The Consumer Town Hall Meeting is part of the NCC’s initiatives which brings together network operators & telecom consumers in rural areas. The theme of the event is: “Information & Education: A Catalyst for Consumer Protection.”
According to the commission, “The NCC has set up multiple programs to help sensitive, educate and protect telecom consumers on their rights. These include: -Consumer Conversations Programmes -Consumer Outreach Programmes -Consumer Town Hall Meetings -Radio Phone in Programmes -NCC Special Day at Trade Fairs. Every consumer has the constitutional right to seek redress if he/she feels they have been under-served by their network provider.
“It is the responsibility of the service providers to communicate information to consumers in plain and simple languages. The NCC has set up a 622 Toll Free Call Centre for consumers to call & lay their complaints if they have been undeserved by their network provider. The NCC’s 622 Call Centre is open from 8:30am – 5:00pm on weekdays & Saturdays. The call centre does not operate on Sundays & Public Holidays.
“Consumers are advised to first call their networks providers to lodge a complaint before calling the NCC’s 622 customer care line. The NCC will also like to inform consumers to take advantage of the”2442″ Do-Not-Disturb (DND) short code to stop unsolicited text messages. Texting “STOP” to 2442 will stop all unsolicited texts messages from being received, while texting “HELP” to 2442 will allow the user select which type of unsolicited texts they wish to receive.”