Recently, one of Nigeria’s most sought after bank; Guaranty Trust Bank (GTB) got its customers scared for close to 24hours as they could not make any transaction in their accounts.
Lots of customers had made several calls to the bank and sent messages to their various social media platforms about the brief challenges experienced with the bank but all that have been resolved now as the bank has come out to apologies to its customers.
According to bank in a brief apology letter shared, they wrote,
We sincerely apologise for every inconvenience you experienced due to the service disruption on our banking channels on Wednesday, October 4, 2017.
At GTBank, we know that when you walk into our banking halls, subscribe to our products or make use of our e-channels, it is because you expect the best from us. This is the reason we drive all our resources on a daily basis to ensuring we deliver on this promise.
Yesterday, we fell short of this promise and for this we are truly sorry.
Clearly something went wrong, but we have worked hard to fix it, and all services on our banking channels have been restored.
Once again, please accept our most sincere apologies.